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FREQUENTLY ASKED QUESTIONS

WHAT IF I NEED TO CANCEL MY APPOINTMENT?

If it is necessary to cancel your scheduled appointment, we require that you call one (1) business day in advance (24 hrs). Appointments are in high demand, and your early cancellation will give another person the ability to have access to timely medical care.​

WHAT IF I NO-SHOW MY APPOINTMENT?

Failure to be present at the time of your scheduled appointment without any notification will be considered a "No Show" and your appointment will be canceled. Recurring instances may result in a termination of relationship from a specific provider should you not notify staff of necessary cancellations. As well, an administrative fee of $50.00 will be billed to your account for each "No Show".

You will be sent a letter alerting you to the fact that you failed to show up for a scheduled appointment and did not cancel the appointment within one (1) business day in advance as requested.

WHAT ARE THE OFFICE LATE POLICIES?

A grace period of 15 minutes after your scheduled appointment time will be allowed for all appointments should you for any reason be running late or have any kind of delay. However, anything beyond that time frame will be at the discretion of the provider and staff to determine if they will still be able to see the patient. 

*We ask that every New Patient or New Injury appointment arrives 30 minutes before their scheduled appointment time. Failure to do so may increase wait time due to necessary completion of the registration process.

DO I NEED A REFERRAL TO MAKE AN APPOINTMENT?

You only need a referral to make an appointment at our office if you have a HMO insurance plan. If your insurance is a PPO then you do not need a referral from your primary care physician. You can call and make an appointment or make an appointment online HERE

WHAT IS MY COPAY?

Please refer to your insurance card for your specialist copay amount. If your insurance card does not specify an amount you can contact your insurance provider. 

HOW MUCH WILL MY PROCEDURE COST?

Your procedure cost is based on the indicated procedure by our providers and your insurance benefits. 

HOW DO I FIND WHICH LOCATION MY APPOINTMENT IS AT?

If you are unsure which location your appointment is at you will receive a text with the appointment date, time, and location on the day you schedule the appointment, three days prior, two days prior, and on the day of your appointment. You can find the directions to our different locations HERE.

WHAT ARE THE PRIORITY CARE CLINIC WALK-IN HOURS?

You can find the different Priority Care Clinic Locations and Walk-In Hours HERE.

CAN I SCHEDULE AN APPOINTMENT ONLINE?

Yes you can schedule online with a majority of our providers  HERE.

If you know who you would like to schedule with you can find their individual scheduling link below.

DR. CHARLES BRECKENRIDGE  (Sports Medicine | Arthroscopy Shoulder & Knee Surgery)

DR. CHRISTOPHER LARKINS   (Foot and Ankle Surgery  |  Sports Medicine)

ALEJANDRO CASTRO, PA-C   (Foot and Ankle Surgery  |  Sports Medicine)

SANTA MARGARITA RODRIGUEZ, AGNP-C   (Adult Spine Surgery)

JESSE ROSSETT, FNP-C   (Adult Spine Surgery)

DR. MICHAEL MONTGOMERY   (Board Certified Primary Care Sports Medicine)

DR. AARON RODRIGUEZ   (Board Certified Primary Care Sports Medicine )

DR. RYAN THOMAS   (Hand & Upper Extremity Surgery)

JOSE RECIO, PA-C   (Hand & Upper Extremity Surgery)

DR. JASON THOMPSON   (Adult Joint Reconstruction | Hip and Knee Replacement​)

NIKOLE OTAHAL, PA-C   (Adult Joint Reconstruction | Hip and Knee Replacement​)

DR. W. KYLE WILSON   (Sports Medicine | Shoulder | Elbow | Knee Reconstructive Surgery)

LUCY HARRIS, PA-C   (Sports Medicine | Shoulder | Elbow | Knee Reconstructive Surgery)

DO YOU TAKE WORKERS COMPENSATION CASES?

Yes, all of our providers will see you under workers comp. Please be aware that if you were injured at work and you are not going to be covered by workers compensation you may need a letter from your employer stating that you will not be covered under workers comp. 

WHAT IS A FELLOWSHIP-TRAINED SURGEON?

All of our surgeons here at South Texas Bone and Joint are fellowship-trained. A fellowship-trained surgeon completes a year of training in their specific subspecialty in addition to their training to become an orthopedic surgeon. They participated in hundreds of specialized surgeries to become experts in their field. ​​

WHAT AREAS DO YOU TREAT?

Our team specializes in treating various conditions ranging from general orthopaedic conditions to more sports or work-related injuries involving the NECK and SPINEHAND and WRISTSHOULDERFOOT, ANKLE, and KNEE and HIP.

WHAT HEALTH PLANS DO YOU ACCEPT?​​​​​​

Aetna Health Plans We Accept
TRICARE Health Plans We Accept
geha Health Plans We Accept
United Health Plans We Accept
humana Health Plans We Accept
cigna Health Plans We Accept
medicare Health Plans We Accept
Health Plans We Accept
MultiplanHealth Health Plans We Accept
PHCS Health Plans We Accept
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medicaid Health Plans We Accept
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WorkersComp Health Plans We Accept
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WHERE CAN I LEAVE A REVIEW ABOUT MY EXPERIENCE WITH THE FACILITY?

You can leave a review after your appointment at South Texas Bone and Joint HERE.

 

You can leave a review for your physician using these individual links:

DR. JOHN BORKOWSKI

DR. CHARLES BRECKENRIDGE

DR. JORGE DE LEON

DR. MUDASSAR KHAN

DR. JUSTIN KLIMISCH

DR. CHRISTOPHER LARKINS

DR. JOHN MASCIALE

DR. MICHAEL MONTGOMERY

DR. MATTHEW NEGEM

DR. AARON RODRIGUEZ

DR. RYAN THOMAS

DR. JASON THOMPSON

DR. W. KYLE WILSON

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